At Simcook, customer satisfaction is our top priority. We strive to provide the highest quality products and services. Please review our refund and returns policy carefully:

No Returns Policy

Due to health and safety concerns, we cannot accept returns of any food products once they have been delivered. We apologize for any inconvenience this may cause and appreciate your understanding.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible before your order has been dispatched for delivery. We will process your cancellation and refund your payment in full.

How to Cancel Your Order

• Contact Us: To cancel your order, please contact our customer service team by phone or email. Provide your order number and reason for cancellation.
• Timing: Ensure that you contact us before your order has been dispatched. Once the delivery process has started, we will not be able to cancel your order.

Exchange Policy

We are committed to ensuring your satisfaction with our products. If there is an issue with your order due to delivery problems, such as damaged or spoiled food, please contact us immediately. We will arrange for a redelivery of your order at no additional cost.

How to Request an Exchange

• Contact Us: Please reach out to our customer service team by phone or email within 24 hours of receiving your order. Provide details of the issue and your order number.
• Resolution: Our team will review your request and arrange for a redelivery as soon as possible.

Contact Information

• Phone: 027 888 1127
• Email: info@simcook.co.nz

We appreciate your cooperation and understanding regarding our refund and returns policy. Our goal is to ensure you have a pleasant experience with Simcook and enjoy the authentic Korean flavors we bring to your table.

Thank you for choosing Simcook!